Technical Support Survey


QuickSet is always looking for ways to make improvements to the quality of our products and services. Please take a few moments to fill in this form to be sent to our Technical Support Department.

Thank you,

James Fennig
Director of Sales & Marketing


Your Name:
Company:
Date You Received Services:
Email:
1. How often have you used Technical Support?
0 Times 1 Time 2-5 Times >5 Times
2. How would you rate the person(s) handling your requests on each of the following?
Courtesy: Excellent Good Average Below Average
Helpfulness: Excellent Good Average Below Average
Knowledge: Excellent Good Average Below Average
Overall: Excellent Good Average Below Average
3. How would you rate the response time of our Technicians?
Excellent Good Average Below Average
If you received technical training and/or information to assist your troubleshooting of equipment, how would you describe it?
N/A Basic Very Techinical Too Technical
4. On a scale of 1-4, did the customer service technician make you fully aware of the steps needed in correcting your problem?
1 (excellent) 2 (good) 3 (average) 4 (poor)
5. How could we improve to better suit your needs?