At Knox, we believe that the key to success is our customer’s satisfaction with our products. That is why we manufacture our products to exacting specifications, and inspect and test each unit by hand before it is packaged and shipped. Unfortunately, as with any product, there is always the rare chance that a problem might arise. That is where our technical support team comes into play. Our technical support team is headed by its manager, Seth Teates. Our tech support team is available to answer any questions or help with any problems that might occur in a system. Using trouble-shooting techniques issues are often solved over the phone in the first call for help. Customers work with a knowledgeable industry professional that can provide insight into the workings of our routers as well as offer advice on how to hunt down issues not pertaining to our products. Should it become necessary to involve our team of engineers, our tech. support professionals will facilitate a consultation with a designing engineer.
We believe a product is only as good as the people who stand behind it. At Knox, we have been successful in business for the past 23 years due not only to our product’s rock solid performance, but also a lasting commitment to customer satisfaction. We are known to go the extra mile and bend over backwards whenever possible to make our customers jobs easier. If you are ever unsure as to our commitment, we ask you to talk to any one of our existing customers. We have worked hard to build a service reputation that speaks volumes for our dedication to our customers and look forward to working hard for you.

By Seth Teates